Terms and Conditions
Terms and Conditions
Business Name: Potter Physical Therapy LLC
Effective Date: October 10, 2026
1. Introduction
Welcome to Potter Physical Therapy LLC. These Terms and Conditions govern your use of our website, https://www.potterphysicaltherapy.com/, and the physical therapy services we provide. By using our website or engaging our services, you agree to these Terms and Conditions.
2. Products and Services
Potter Physical Therapy LLC provides personalized outpatient physical therapy services tailored to each patient's individual needs and goals.
Our services may include physical therapy evaluations and treatments, manual therapy, therapeutic exercises, stretching, neuromuscular re-education, therapeutic activities, dry needling, electrical stimulation, heat and cold modalities, home exercise programs, and patient education.
Our areas of focus include pelvic floor rehabilitation, Ehlers-Danlos syndrome (EDS) and hypermobility spectrum disorders (HSD), general orthopedic rehabilitation, and certified dry needling.
Treatment recommendations are based on individual assessments and clinical judgment. Results may vary depending on each patient's condition, participation, and other factors.
3. Payments and Billing
Patients are responsible for payment for services received in accordance with the fees and payment policies communicated by Potter Physical Therapy LLC.
Any applicable fees, payment arrangements, insurance-related information, and financial responsibilities will be discussed with patients as appropriate before or during treatment.
Patients are responsible for providing accurate billing and contact information and for addressing outstanding balances in accordance with agreed payment terms.
4. Cancellations and Refunds
Patients should follow the scheduling, cancellation, and rescheduling policies communicated by Potter Physical Therapy LLC.
Any applicable cancellation fees, refund terms, or other appointment policies will be communicated to patients separately.
For questions regarding appointments, cancellations, or billing, please contact our office using the contact information provided below.
5. Patient Responsibilities
Patients are responsible for providing accurate and complete information relevant to their care, including medical history, current symptoms, medications, and other information requested by their treating provider.
Patients are encouraged to communicate questions, concerns, changes in symptoms, and any difficulties experienced during treatment.
Patients must use our website, patient portal, scheduling tools, and communication systems responsibly and must not attempt to compromise their security or interfere with their operation.
6. Website and Electronic Communications
Our website and any associated patient portal may provide appointment scheduling, intake forms, and secure communication features.
Electronic communications and online tools should be used in accordance with their intended purposes and applicable instructions. They are not intended to replace emergency medical services.
Do not use website forms, email, or routine portal messages to request emergency assistance. In an emergency, call 911 or seek immediate medical attention.
7. Limitation of Liability
To the extent permitted by applicable law, Potter Physical Therapy LLC disclaims liability for indirect or incidental damages arising from the use of its website or online services.
Nothing in these Terms and Conditions is intended to waive or limit any rights or responsibilities that cannot legally be waived or limited under applicable law, including applicable patient rights and healthcare obligations.
8. Privacy and Protected Health Information
Potter Physical Therapy LLC respects patient privacy and is committed to handling personal and health information in accordance with applicable privacy laws.
Information collected through our website, patient portal, forms, and treatment services may be subject to our applicable Privacy Policy and, where relevant, our Notice of Privacy Practices.
Please review our Privacy Policy at [Insert Published Privacy Policy URL] and request our Notice of Privacy Practices for information about how your health information is used and disclosed.
9. Changes to These Terms
Potter Physical Therapy LLC may update these Terms and Conditions from time to time. Any revisions will be posted on our website with an updated effective date.
10. Contact Information
For questions about these Terms and Conditions, please contact:
Potter Physical Therapy LLC
Website: https://www.potterphysicaltherapy.com/
Email: PotterPhysicalTherapy@gmail.com
Phone: (813) 265-3033
Fax: (727) 362-7060
Address: 5318 Van Dyke Road, Lutz, FL 33558
By using our website or services, you acknowledge that you have read these Terms and Conditions, subject to applicable law.
Privacy Policy
Potter Physical Therapy LLC
Effective Date: October 10, 2026
Website: https://www.potterphysicaltherapy.com/
1. Introduction
Potter Physical Therapy LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our patients, website visitors, and email subscribers.
This Privacy Policy explains how we collect, use, and protect information when you visit our website or receive communications from our practice.
Our website is intended primarily to provide general business information and support our email newsletter and marketing communications. All health-related and medical communications must take place through our designated patient portal.
2. Information We Collect
We may collect the following types of information:
Contact Information
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Name
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Email address
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Other contact information you voluntarily provide through our website or when subscribing to our mailing list
Website Information
When you visit our website, certain technical information may be collected, depending on the website's configuration. This may include your IP address, browser type, device information, and general website usage data.
Patient Health Information
Our website and marketing mailing list are not intended to collect, receive, or process medical information. Patients must use the designated patient portal to communicate health-related information, submit medical documentation, ask treatment questions, and discuss other matters involving their care.
Medical information submitted through the patient portal is handled in accordance with applicable privacy requirements and our separate Notice of Privacy Practices, where applicable.
3. Purpose of the Mailing List
Potter Physical Therapy LLC maintains an email mailing list for the purpose of sending newsletters and marketing communications.
These communications may include:
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Practice news and announcements
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Educational articles and general wellness information
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Updates about our physical therapy services
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Newsletters and informational resources
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Promotional and marketing communications
Our mailing list is intended for general informational and marketing purposes only. It is not a patient-care communication system and must not be used to send or receive confidential medical information.
4. Mailing List and Opt-Out Policy
Our mailing list is used to distribute newsletters and marketing information to subscribers and other recipients where permitted by applicable law.
You may opt out of marketing communications at any time.
If you no longer wish to receive newsletters or marketing emails from Potter Physical Therapy LLC, you may unsubscribe by clicking the “Unsubscribe” link included in our marketing emails or by contacting us at PotterPhysicalTherapy@gmail.com.
We will process unsubscribe requests in accordance with applicable law and our email marketing procedures.
After your request has been processed, we will stop sending you marketing emails, except for any communications that may lawfully continue for other purposes.
Unsubscribing from our marketing mailing list does not automatically terminate your relationship with Potter Physical Therapy LLC, cancel appointments, or prevent you from receiving necessary patient-care communications through the appropriate channels.
We may retain limited information about your unsubscribe request, such as your email address and opt-out status, to ensure that your preference is respected and to comply with applicable legal obligations.
5. Medical and Health Information
All health-related and medical information must be communicated through the designated patient portal.
Patients should use the patient portal for:
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Medical history and health information
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Symptoms, diagnoses, and treatment-related questions
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Medical records and clinical documentation
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Communications with their treating physical therapist
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Other confidential information relating to their care
Please do not submit medical information through our website's marketing forms, newsletter subscription forms, or marketing email system.
Marketing emails and newsletters provide general information only. They do not constitute individualized medical advice, diagnosis, or treatment.
For medical questions, please use the designated patient portal. For emergencies, call 911 or seek immediate medical attention.
6. How We Use Information
We may use the information collected through our website and mailing list to:
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Send newsletters and marketing communications.
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Maintain and administer our email subscriber list.
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Process unsubscribe requests and maintain communication preferences.
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Respond to general business inquiries.
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Maintain website security and functionality.
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Monitor and improve our website and marketing communications, where applicable.
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Comply with applicable legal obligations.
We do not intend to use the website's marketing mailing list to collect or exchange protected health information.
7. Sharing of Information
We may share limited contact information with service providers who assist us with website hosting, email distribution, mailing list administration, or related business operations.
These providers may process information on our behalf to deliver the services we have engaged them to provide.
We do not sell mailing list contact information for third-party marketing purposes.
We may disclose information when required by law or when reasonably necessary to protect our legal rights, website security, or the rights and safety of others.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website traffic, or improve the user experience.
The information collected depends on the technologies enabled on our website. You may be able to manage cookies through your browser settings.
If analytics, advertising, or email-tracking technologies are used, our privacy disclosures and practices should accurately reflect those tools and any choices available to visitors.
9. Data Security and Retention
We use reasonable safeguards designed to protect the personal information we maintain against unauthorized access, loss, misuse, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including maintaining mailing lists, honoring unsubscribe requests, and meeting applicable legal obligations.
10. Your Privacy Choices
You may request that we:
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Correct inaccurate contact information.
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Remove your email address from our marketing mailing list.
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Stop sending you newsletters and marketing emails.
To make a request, contact us using the information provided below.
Requests involving medical records or protected health information should be handled through the appropriate patient portal or patient privacy procedures.
Certain requests may be subject to applicable legal requirements or exceptions.
11. Third-Party Websites and Services
Our website or marketing emails may contain links to third-party websites or services.
Those websites and services operate under their own privacy policies. We encourage you to review their privacy practices before submitting information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, email marketing practices, business operations, or legal obligations.
Updates will be published on this page with a revised effective date.
13. Contact Information
For questions about this Privacy Policy, mailing list practices, or unsubscribe requests, please contact:
Potter Physical Therapy LLC
Website: https://www.potterphysicaltherapy.com/
Email: PotterPhysicalTherapy@gmail.com
Phone: (813) 265-3033
Fax: (727) 362-7060
Address: 5318 Van Dyke Road, Lutz, FL 33558
For all health-related and medical communications, please use the designated patient portal.